AI knowledge systems
Enterprise Knowledge Platform
Creating a new pathway for employees to discover and use organizational knowledge through AI.
Bringing organizational knowledge to AI
Engineering knowledge at a large organization was spread across numerous systems, making it difficult for employees to find the context they needed. I led product strategy and delivery for the first independently built connector bringing that knowledge into a Copilot-style AI experience.
Designing for grounded answers
The work focused on enterprise knowledge discovery, AI grounding and retrieval, information architecture, responsible AI reviews, and security and compliance alignment. The result created a new pathway for employees to discover and consume organizational knowledge through AI.
The larger lesson was that retrieval quality is only part of the adoption story. A useful AI experience has to earn trust in the moments when people most need an answer to be right.