Developer productivity
AI-Powered Support Experiences
Reducing support friction with AI-powered experiences that made resolution faster and unnecessary tickets rarer.
Reducing friction through AI
Support workflows required users and engineers to navigate fragmented systems and repetitive tasks. I built AI-powered experiences to improve support efficiency, accelerate issue resolution, and reduce unnecessary ticket volume.
Making the useful path easier
The focus was user experience optimization, workflow automation, knowledge integration, and operational efficiency. Rather than add another destination for support, the work made the useful next step easier to find in the flow people already had.